Privacy policy
This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Tie Down Shop.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@tiedownshop.co.nz
Collecting Personal Information
When you visit our site, we collect certain information about your device, your interaction with our site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- DEVICE INFORMATION
- Purpose of collection: to load the site accurately for you, and to perform analytics on the site usage to optimise our site.
- Source of collection: Collected automatically when you access our site using cookies or log files.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the our site.
- ORDER INFORMATION
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.
- CUSTOMER SUPPORT INFORMATION
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- We use Google Analytics and Google Marketplace. Learn more about how Google uses your Personal Information here: https://policies.google.com/technologies/cookies
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.
We use the following cookies to optimise your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of our site| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localisation. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
| test_cookie | AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 | 15m |
| id | AdSense, Campaign Manager, Display & Video 360, Google Ad Manager, Search Ads 360 | OPT_OUT: fixed expiration (year 2030/11/09), non-OPT_OUT: 13m EEA UK / 24m elsewhere |
| pm_sess | Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 | 30m |
| pm_sess_NNN | Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 | 30m |
| aboutads_sessNNN | Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 | 30m |
| FCCDCF | Funding Choices | 13m |
| AMP_TOKEN | Google Analytics | 30s to 1y |
| GA_OPT_OUT | Google Analytics | 10 Nov 2030 (all cookies) |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
| NID | AdSense for Search, Google Ads | 6m |
| DSID | AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 | 2w |
| FPAU | AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 | 90d |
| AID | AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 | 13m EEA UK / 540d elsewhere |
| TAID | AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 | 14d |
| FPGCLDC | Campaign Manager, Display & Video 360, Search Ads 360 | 90d |
| _gcl_dc | Campaign Manager, Display & Video 360, Search Ads 360 | 90d |
| _gcl_au | Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 | 90d |
| FCNEC | Funding Choices | 365d |
| FPGCLAW | Google Ads | 90d |
| FPGCLGB | Google Ads | 90d |
| _gcl_gb | Google Ads | 90d |
| _gac_gb_ | Google Ads | 90d |
| _gcl_aw | Google Ads | 90d |
| FPLC | Google Analytics | 20h |
| _ga | Analytics | 2y |
| _ga | Analytics | 2y |
| _gid | Google Analytics | 24h |
| _gat[_<customname>] | Google Analytics | 1m |
| __utma | Google Analytics | 2y |
| __utmb | Google Analytics | 30m |
| __utmc | Google Analytics | Session |
| __utmt | Google Analytics | 10m |
| __utmz | Google Analytics | 6m |
| __utmv | Google Analytics | 2y |
| FPID | Google Analytics | 2y |
| _ga_<wpid> | Google Analytics 360 | 2y |
| _dc_gtm_<property-id> | Google Analytics, Google Tag Manager | 1m |
| _gaexp | Google Analytics, Optimize | Set by customer; max of 93d |
| _gaexp_rc | Google Analytics, Optimize | 10s |
| _opt_awcid | Google Analytics, Optimize | 24h |
| _opt_awmid | Google Analytics, Optimize | 24h |
| _opt_awgid | Google Analytics, Optimize | 24h |
| _opt_awkid | Google Analytics, Optimize | 24h |
| _opt_utmc | Google Analytics, Optimize | 24h |
| _gcl_gf | Google Flights | 90d |
| _gcl_ha | Google Hotel Ads | 90d |
| PAIDCONTENT | Google Surveys | 30d |
| _opt_expid | Optimize | 10s |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
SMS
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
Last updated: 25 August 2023